Tough Times Ahead for UK Sales Teams

Tough Times for UK Sales Teams

A new study by Engage Management Consultants suggests that UK sales teams will face significant challenges ahead. 5 key trends conspire to make delivering sales results even harder.

Retail re-structuring puts pressure on sales teams

Most UK brands rely on supermarkets and larger hypermarkets for over 70% of their sales today. However, the rise of discounters, category specialists, convenience retail, online grocers, recipe boxes and subscriptions are rapidly eating into this core business. As a result, over the coming years, the growth of supermarkets and hypermarkets is set to stall and probably decline.

Many sales teams pin their hopes on replacing this lost growth in emerging channels. But, for most brands, this is likely to be tough. Discounters and convenience stores favour limited ranges so offer little respite for brands not already distributed there. Online sales may well seem to be the panacea for many. But successfully converting brand awareness in an online grocery store is proving to be much harder than many sales managers had imagined.

We have worked with a number of teams who are considering this shift and, on average, their brands are predicted to lose between 5 and 10 per cent of their market share if they do not make swift and significant adjustments to their strategies over time.

Changing shopper behaviour challenges sales teams

As a new cohort of shoppers enters the market en masse and as existing shoppers begin to experiment with new ways of buying, our assumptions about how people behave are being upended.

As shoppers spread their purchases across numerous retail platforms, sales teams face several challenges. For instance: When considering recipe boxes, how important is the brand within a curated meal solution? With online grocery shopping, how skilled are current sales teams in securing first-page visibility for their brands? When shoppers switch to discounters or convenience retail, can sales teams ensure brand distribution? And, if footfall declines in supermarkets, how do sales teams manage that decline?

These are all significant problems that may see lead to the further erosion of market share if not aggressively addressed.

Retail consolidation

The first two macro-trends affect a brand’s topline growth but in the UK retail consolidation is likely to hammer the bottom line too. Assuming the Sainsbury / Asda merger is concluded; over 60% of the UK’s grocery sales may be concentrated in the hands of the new group and Tesco.

Sales teams in the UK will have to manage significant challenges in trade terms negotiations; similar mergers have seen a loss of up to 1.5% of margin which is likely to hurt.

Increased financial pressure from retail

In the long term, all supermarket retailers will feel the pinch of retail restructuring and use aggressive pricing to entice shoppers back into their stores. Concurrently price pressure from discounted brands and from online retailers will increase the pressure on retail prices.

At a time of currency devaluation along with the rise in input costs, grocery brands are likely to suffer a major constriction. But this is not the only issue arising from retail. Globally retailers are destocking and cutting the number of products they hold; as well as reducing inventory. These factors may well also lead to a further decline in grocery sales. Sales teams will also almost certainly feel further pressure as retailers also seek to pay slower.

All in all, these pressures from retailers could put brands in considerable and escalating financial difficulty over the coming years.

Talent shortages

Whilst the UK boasts of its low unemployment, there is a marked shortage of knowledge workers generally. In times past, FMCG companies were attractive employers offering good working conditions, training and remuneration. However, as employers, the CPG industry has been long-eclipsed by the financial sector and the tech sector, which has drained much of the new talent from the market.

Young sales managers in the industry are impatient at the slow rate of development they perceive in consumer goods and many leave in the hope of better prospects elsewhere. This puts huge pressure on the incumbent sales teams to just look after the day-to-day delivery of targets, let alone consider the strategic development of a brand’s future. As a result, the overall capability of many consumer goods companies is in decline.

So what does this all mean for sales teams?

For many managers, these trends may seem quite abstract; the effects distant, even remote. However, collectively, they will combine to have an immediate impact on all members of customer-focused cross-functional teams in the industry, both now and over the coming years:

Finance teams will see a net decline in cash flow as retailers destock and pay slower: making ready cash flow management harder and forcing some tough decisions that are likely to be unpopular.

If brand shares decline, budgets will be slashed or shifted to faster-growing markets. Furthermore, the pressure to justify expenditure as well as to account for ROI will intensify.

For sales teams, things will get even tougher: expect hard negotiations with customers; greater pressure on your performance in the short term; and lower bonuses in the future.

Industry leaders respond

The leading lights in the industry are rapidly taking proactive steps to mitigate risk and even prosper from the opportunities that this new environment presents. Many are currently taking steps to better understand the fast-evolving UK retail landscape, to reassess retail channel priorities as well as to redefine and crystallise future sources of revenue growth.

This is leading to a concerted multi-functional effort across commercial functions, as combined teams collectively reconsider customer priorities, build more integrated brand and customer plans and determine a vision for the ‘store of the future’.

Many are taking the opportunity to assemble real and virtual customer-focused teams with the aim of blending the best resource to deliver against cross-functional initiatives which will underpin future sustainable growth.

These businesses are well placed to weather the storm; however, they represent only a small minority of the UK’s branded manufacturers. Many of the others are struggling to identify where to start and how to engage cross-functionally to formulate a response.

Accessible solutions at hand

To support leaders and managers in the industry during these tempestuous times, Engage has partnered with a team of UK and Global industry experts in order to build a roadmap that describes the key actions that companies should be planning for the future as well as helping them to identify immediate opportunities to begin working together ever more closely as a team.

Both the roadmap and Engage’s findings are freely available to managers in the consumer goods sector. If you would like us to share these with you, please email toby@engageconsultants.com today.

UK Brands Face Financial Crisis

Financial crisisEngage Management Consultants have recently concluded a study that suggests UK brands face a potential financial crisis in the short term. Whilst the UK manufacturing industry as a whole faces slow growth rates and rising input costs driven by currency devaluation, the UK’s consumer brands face a unique set of financial pressures arising from the actions of their retail customers. Here I look at these unique pressures and look into some of the actions that leading brands are taking to mitigate the worst effects.

For decades brands have depended on the supermarket trade for much of their sales but Engage’s study shows the supermarket industry to be in systemic decline. Supermarkets and larger hypermarkets together currently deliver over 70% of brand sales for many manufacturers, therefore, this decline is not only bad news for brand growth but it is also likely to undermine the financial health of UK brands.

UK Brands and Retailers are Poor Bedfellows

Major supermarket retailers have become effective at encouraging investment from brand manufacturers. By demonstrating the value of their shopper base and using price promotions to build this base further, they have secured greater levels of funding. This has never been an easy relationship: UK brands and retailers often have conflicting goals and retailers have driven a hard bargain. Already, many manufacturers find that, in the UK, they spend up to 15% of gross sales to support their brands in supermarkets and hypermarkets.

In today’s environment, supermarkets are seeing footfall decline as shoppers turn to new retail environments for grocery purchases and this is leading to new, more aggressive trading strategies that will erode brands’ financial performance potentially provoking a financial crisis for some UK brands.

Retail Consolidation

The UK grocery sector has long been dominated by large players however, the newly concluded merger between Tesco and Booker and the forthcoming merger of Sainsbury and Asda will make the UK grocery sector one of the most consolidated in the world, with potentially more than 60% of the market’s sales in the hands of just two players.

Mergers of this scale are bad news for sales teams. They force sales teams to renegotiate. Often historic deals that are fraught with discrepancies which teams must unpick. but also the newly-created entity demands both readjustment and recognition of its larger trading status. Recent similar mergers in other markets, for instance, Thailand, have led to a reduction of margins in the order of 1.5%, which is significant in an industry who’s average margins had fallen to just under 10% by 2015 (according to Deloitte).

Retail Price Competition Stresses UK Brands

As the supermarket industry declines and the number of players reduces, competition is set to increase. Incumbent players will seek to drive greater market share even before the Sainsbury / Asda merger goes through. Naturally, they will do this by driving retail prices down in their stores with the cost of these price reductions largely being passed on to manufacturers.

At a time of increased cost pressure and growing uncertainty about the impact of Brexit this will also inevitably lead to lower trading margins for brands in the UK, both this year and within 2019. But price competition and changes in shopper behaviour are also likely to impinge on the return on capital employed that retailers enjoy which means they will take further action that will impact on their suppliers.

Retail business model restructuring

Retailers depend on returning high levels of cash to underpin the low operating margins they make. This high level of liquidity enables supermarket retailers to deliver attractive returns on capital to their investors. Engage’s research has uncovered that major global players like Tesco and WalMart have seen a consistent decline in their returns over the last five years. As a result, both retailers have taken two significant steps to address this.

Firstly retailers are reducing the inventory they hold by cutting the number of brands they stock and by holding lower inventory of the remaining brands on their shelves. As a result the total sales that a brand enjoys from retailers taking such action reduce, on average, by close to 2%.

Secondly, retailers are simply paying more slowly. In Tesco’s case bills are paid 10 days slower on average than they were 5 years ago, reducing some UK brands’ ready cash flow by over 3% per annum.

Tough choice to avert a financial crisis

All this means that Finance teams in the UK are now making tough calls on their businesses. In our conversations with functional heads across Sales, Marketing, Insights, and HR, we are consistently hearing that budgets are being slashed. This means that bonuses are smaller and harder to come by, above and below-the-line activity budgets are being reduced or ring-fenced, research plans are being pared back or canceled and employee development initiatives are being shelved.

Industry leaders respond

The leading lights in the industry are doing just this: rapidly taking proactive steps to mitigate risk and even prosper from the countless opportunities that this new environment presents. Many of the largest players are currently taking steps to better understand the fast-evolving UK retail landscape, to reassess retail channel priorities as well as to redefine and crystallise future sources of brand growth.

This is leading to a concerted multi-functional effort across consumer marketing, customer marketing, and sales, as these combined teams collectively reconsider customer priorities, build more integrated brand and customer plans and determine a vision for the ‘store of the future’. Many of these leaders are taking the opportunity to assemble real and virtual customer-focused teams across all relevant commercial, financial, operational as well human capital development functions, with the aim of blending the best resource to deliver against cross-functional initiatives which will underpin future sustainable growth.

These businesses are well placed to weather the storm, however, they represent only a small minority of the UK’s branded manufacturers. Many of the others are struggling to identify where to start and how to engage cross-functionally to formulate a response.

There are accessible resources available

To support leaders and managers in the industry during these tempestuous times, Engage has partnered with a team of UK and Global industry experts in order to build a roadmap that describes the key actions that companies should be planning for the future as well as helping them to identify immediate opportunities to begin working together ever more closely as a team.

Both the roadmap and Engage’s findings are freely available to managers in the consumer goods sector. If you would like our experts to share these with you as well as taking the opportunity to discuss some of the specific issues that you face, then please get in touch.

Tesco’s new CEO

Dave Lewis - Unilever Executive

 Image from: Unilever

So Tesco has appointed a new CEO. Dave Lewis of Unilever is to head the company from October 1st and he inherits a business in a poor state. In my view he faces four key challenges:

Caught between pillar and post

Tesco’s positioning has suffered in the last few years. Caught between hard discounters like Lidl and Aldi and players like Waitrose who trade on quality, Tesco has struggled to stand for something. It’s neither cheap enough to compete on the one hand, nor is it good enough to cut the mustard on the other. Worse, the retailer’s fixation on price as a differentiator has led it away from some of the elements that made Tesco so compelling to shoppers a decade ago.

In fairness to the outgoing CEO, Phil Clarke, the company was already some way down this track before he took over from Terry Leahy but Clarke has failed to see the writing on the wall: Price is simply not a strong enough platform upon which to build a retail brand.

Tesco’s new CEO will have to draw on his significant experience to re-position this brand. This will be a global challenge for him; it’s clear that shoppers in the US, Japan and China never ‘got’ Tesco as a brand. Without a strongly differentiated position in growth markets like Turkey, Thailand and Malaysia, Tesco will struggle to bounce back.

Global retailer?

Tesco is the world’s second largest retailer (according to Deloitte) but it operates on a limited geographic footprint of only 12 countries. As compared to Walmart and Carrefour who operate in 27 and 34 countries, Tesco is positively parochial. Tesco has had mixed results in its gambles abroad and it’s likely that shareholders will demand better performance from the retailer’s overseas operations in the near future.

Tesco’s new CEO will be expected to have a clear strategy for existing holdings outside the UK. He’ll have to make tough calls whilst fending off disgruntled shareholders who would re-trench the business and realizing opportunities in a world where retail is increasingly global.

Right store format?

There was a time in the mid-noughties when it felt like Tesco was taking over the world (remember this 2006 spoof video?).

Stores were opened at (to some) an alarming rate. Early expansion was driven by large hypermarket style propositions in commercial locations. But shopping habits are changing rapidly. In Asia and Europe observers note that shoppers are increasingly choosing to shop closer to home in smaller outlets or to buy online. The big box of yesteryear looks increasingly outdated and as a result like-for-like sales are falling.

Tesco’s new CEO faces a significant problem here, with large amount of his balance-sheet tied up in property of questionable long-term value he may find that he has insufficient liquidity to revitalize his store portfolio. This presents leaner small-store competitors and online retailers with a major opportunity to snipe at Tesco’s market shares in the medium-term which will compound Lewis’ problems.

The online challenge

The last major challenge facing Tesco’s new CEO is the pace at which shoppers are moving online. Whilst the share of grocery sales made online is still relatively small, it’s easy to see that the tide is turning away from physical stores. Here at least Tesco has a significant global opportunity to plug some of its geographical gaps by introducing pure-play online offers in markets in which they are not yet represented.

At the same time however, Tesco has to manage the stress on existing operations as shoppers leave physical stores. This is a major struggle for all bricks and mortar retailers, regardless of whether or not they can persuade their customers to remain loyal to the brand online. As sales leave the store, stores themselves become less economically productive and asset portfolios deliver lower returns. Larger retailers like Tesco are significantly more vulnerable to this than smaller ones as the spectacular failure of companies like Borders show. Dave Lewis will need to be very light on his feet to avoid a similar fate.

What Tesco’s new CEO will ask of you

For brand owners who depend on Tesco for a significant share of turnover, there may be tough times ahead. There’s no doubt that Mr. Lewis will be busy building a grand plan even as he wraps up his time at Unilever. Tesco’s grand plans in the past have always depended on the ‘support’ of vendors and it’s unlikely that the next plan will ignore this component.

Ironically, if Tesco is a big part of your business, you may need them as much as they need you. Smart players should be critically assessing how Tesco’s portfolio nationally and internationally might deliver for their brands and they should be ready to come to the table quickly with inventive solutions that might address some or all of Tesco’s challenges.

Remember, Tesco’s new CEO led Unilever’s customer development division so he knows a thing or two about how sales teams work and he’ll set the bar high. If you’re grappling with next steps, contact me to discuss how you might respond to Tesco’s changes at the top.

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